Frequently Asked Questions

Club FAQs


Which package did I sign up for?
No problem, simply sign in with your email address and password and click on ‘Account’ (Under your Subscriptions) it will show your membership type.

Can I switch membership types?
To change membership please contact the cellar by email wineclub@davidhookwines.com.au or phone 02-49987121

What wines will be in my shipment?
The wines are determined just prior to each mail out. These will be listed in the newsletter as well as on the subscription page.

Can I choose the wines for my shipment?
The wines are chosen by our wine maker just prior to each shipment. We uphold our promise to send you the best and most exclusive wines we have to offer. You can also always add on any of your favorites!

When will the next package be shipped?
The first pack will be shipped when you join. Subsequent packs will be red wines on the 1st of April and white wines on the 1st of September.

I will be away during my next shipment, what can I do?
If you will be away during the time of shipping, you can re-route your shipment to an address that will be able to receive it on your behalf. Simply log in and edit shipping details for current shipment.

Can I change the address my wine is shipped to?
If you have moved or would like to permanently change your shipping address you can do this by logging in to your account and editing shipping address.

Can I add more wine to my package?
Absolutely: anytime. Just send me an email to wineclub@davidhookwines.com.au or phone the cellar 02-49987121

What additional wines are available to me?
If you have any exclusive wines, than this can be a good area to show Wine Club members that they get access to them.
As a Wine Club member you have access to more wines than anyone else. Simply sign in to the wine club to see available wines.

When will my credit card be charged?
Your process date for billing
Credit cards will be processed on the 1st of each month prior to shipping.

Can the courier leave my wine on my porch?
Yes we can, however you need to inform the cellar by sending an email to the cellar at wineclub@davidhookwines.com.au

I forgot my member number… How do I find it?
Log in to your account and view it under Your Account/view and it will show in the right hand sidebar.

 

Store FAQs


I am done shopping. What now?
Within the site, you should see a cart icon at the top of the page, usually found on the right side. Clicking on this icon will bring you to the Checkout page, where you can check your items and quantities, and then proceed to Purchase when you are happy.

When will my items arrive?
Delivery times are between 2 to 10 business days depending on your address.

Can I track my shipment?
When we finalize and ship your order we will send you an email with your tracking number. Once you have the tracking number you can logon to the courier’s website to get an estimate date of delivery.

Can the courier leave my wine on my porch?
 Yes we can, however you need to inform the cellar by sending an email to the cellar at wineclub@davidhookwines.com.au

Problem with your delivered products?
If your order is faulty, damaged, is not what you ordered or breaches a consumer guarantee we will refund your money or exchange the product upon presentation of your proof of purchase.